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MyBiron Account

Access your tests results and more, in just a few clicks!

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Elderly man with younger man smiling after creating their MyBiron account successfully

MyBiron

The benefits

MyBiron keeps all your information in a secure, central place.
You can find :

  • your test reports
  • your personal data to manage your account
  • your Sleep Care equipment (if applicable)

Enjoy members-only offers!  

Subscribe to our newsletter to receive your promotional codes

How to connect for the first time or create your account?

Follow these simple, quick steps.

Time: less than 3 minutes 

Step 1

Authentification

To create your MyBiron account or connect to it, please provide the required information. 

Step 2

Identification

If you already have a Biron record, you will be asked to link your account and your personal information. 
 
If you do not have a record linked to the information provided in Step 1, you will need to create your account and to confirm your email. Then, go to Step 4.

Step 3

Linking

Choose a means of communication to receive your activation code. 
If you do not want to link your personal information with your account, create a new account. 

Step 4

Entering a password

Enter a password to finish setting up your account.

Order details CPAP store BironOrder details CPAP store Biron

Your account contains key information

In the Order menu, find out about your order status.

Consult Order details to monitor all these aspects:

  • Product details
  • Delivery tracking link
  • Delivery method 
  • Shipping address

Frequently asked questions about MyBiron accounts

  • Why do I need to create a MyBiron account to make sleep care purchases?

    Your MyBiron account allows secure, centralized interactions with Biron, in particular for sleep care services. It contains a history of your purchases and equipment and allows you to track your orders. 

    New functions and other improvements will soon be available to offer you an optimized and comprehensive experience of our services.

  • Why am I asked to re-authenticate when I already have an account?

    As part of our improved services, we are migrating to a new platform to optimize your experience. For security reasons, please configure your account and reset your password. This will guarantee a smooth and secure transition to the new platform.

  • What will happen to my old account?

    If you already have an account with Biron, your information will be automatically associated with your new account when you identify yourself. All of your data will be kept and transferred to your new account.

  • What do I do if I don’t want to associate my old information with my new account?

    If we identify one or more accounts corresponding to the information you have provided, we will suggest associating it with the selected method of contact. If you prefer not to make this association, click on “Create a new account” and follow the procedure indicated.

  • Why is my information not recognized when I already have an account?

    If you think you have an account with us, contact our customer service at 1 833 590-2715. Our team will help you recover your information and access your account.

  • Why can’t I connect?

    If you are having trouble logging in, it may be for one of the following reasons:

    • This is the first time you are connecting using the new platform. Please configure your account following the procedure indicated. 

    • Your account is already configured and you received a confirmation email. Log in using your email address and password.
      If an error message appears, check your information and try again. If the error message appears again, you can reset your password by clicking on “Forgot your password?” or contact our customer service at 1 833 590-2715.

  • How can I change my password once my account is configured?

    You have two options:

    • If you are not connected to your MyBiron account, click on “Forgot your password?” on the connection interface and follow the procedure indicated to reset your password.

    • If you are connected to your MyBiron account, you can change your password by going to the “Manage my profile” menu and selecting the “Password” tab.

  • How can I track my order?

    To track your order, go to the “Order” menu. You will see an overview of your order. For shipment details for each item, click on “See order,” then “Track order.”

    The items in an order may be delivered on different dates. We recommend that you track the delivery of each item individually and that you check your email inbox for detailed information. You will receive an electronic message containing shipping details for each item or group of items shipped. Until all items have been delivered, the status of your order will be indicated as “In progress”.

    You will receive an invoiceby email.

  • Why is my equipment not yet appearing in my MyBiron account?

    As part of the online storerevitalization, it is possible that your equipment is not yet visible in your account. We are actively working to ensure that all your equipment is accessible as soon as possible. Thank you for your understanding.

  • What do I do when my equipment is due to be renewed?

    Anticipate your needs and the obsolescence of your equipment by renewing it before the recommended date. You can renew equipment by clicking on the “See details” button, which will direct you to the product description in Biron’s Sleep Care store.

    If the recommended date has passed, we suggest that you renew your equipment as soon as possible.

    For any questions concerning the renewal date, please refer to the manufacturer’s recommendations or our support page.

  • Why is my opinion important?

    In your account, you can give your opinion of the MyBiron platform by answering three quick and easy questions. Your opinion helps us evaluate your level of satisfaction and identify your needs so we can improve our platform and its functions.

Need help?

Which DNA test is right for you?

Check out the comparison tool to understand the differences between tests and find the one that suits you best.

Get support on the online shop

Contact customer service, Monday to Friday between 9 a.m. and 5 p.m. (EST).

Frequently Asked Questions

Find answers to your questions through our comprehensive FAQ and resources.